Delete your account and shop
Last updated 7 August 2026 · Sunac Technologies Ltd
You can permanently delete your My Duuka account and your entire shop yourself, right here. You do not need to contact us, and you do not need the app installed.
Your account has been deleted
Everything has been removed from our servers, and we have emailed you a confirmation. If My Duuka is still installed on a phone, uninstall it to clear the copy held there.
Cannot get into that email address? Talk to us and we will verify you another way.
What gets deleted
- Your shop and its settings
- Your administrator account and every attendant account
- Every product, unit, category, supplier and customer
- Every sale, receipt, payment and expense
- All stock records, deliveries, batches and adjustments
- Every backup we hold for your shop, including the stored files
- Your registered device binding and all sign-in sessions
Removed from our live systems immediately - as you submit the form above, not on a queue - and from our off-site backups within 30 days.
What stays on your phone
My Duuka keeps your shop's records on the phone itself, which is what lets it sell with no internet. Deleting your account removes everything from our servers; the copy on the handset goes when you uninstall the app. If you want to keep your records, back up or export them before you delete.
What we keep, and why
We retain a minimal record of the deletion itself - a dated entry noting that an account with a given identifier was deleted. It holds no trading data, and the email address is stored only as a one-way hash, so the record cannot be read back as a list of former customers. We keep it so we can show we honoured your request if you or a regulator later ask.
Deleting only an attendant
An attendant can delete their own account from the app, in Profile → Legal and account → Delete my account. Their past sales stay in the shop's books with their personal details removed, which is deliberate: removing a person should not silently rewrite the owner's takings.
Deleting from inside the app
If you still have My Duuka installed, the same thing is available there - open Profile → Legal and account → Delete my account. It asks for your password rather than an emailed code, because you are already signed in.
Just want to stop using it?
Signing out or uninstalling the app does not delete anything. Your shop stays as it is and you can come back to it. Deletion only ever happens when you ask for it.